At NILAB CONSULTANTS, we strive for client satisfaction and aim to deliver exceptional service. Due to the nature of our consultancy services, including legal work, drafting, and specialized advice, all fees paid for services rendered are generally non-refundable.
This policy reflects the immediate provision of our expertise, time, and resources upon engagement.
In exceptional circumstances, such as a documented error on our part or failure to commence services as agreed, we may, at our sole discretion, offer a partial or full refund. Any such requests must be made in writing within 5 working days of the service engagement or payment date.
For clarity on specific service terms or to discuss a particular situation, please contact us directly.